WARRANTY

NIEF electric bicycles are guaranteed for 3 years against defects in production and/or materials of the ebike. One more year beyond the normal legal guarantee.

GUARANTEE PLUS

Nief electric bicycles are guaranteed against manufacturing and/or material defects. The warranty is valid for the following electronic parts: display, battery, control unit, motor, brake levers, front light, rear light, battery holder .

ELECTRONIC COMPONENTS

The warranty is valid for the following electronic parts: display, battery, control unit, engine, brake levers, front light, rear light, battery holder.

FRAME WARRANTY

Our 6061 aluminum frames have a 10-year warranty.

WARRANTY INFORMATION

How long is the warranty on my Nief electric bicycle?

The warranty lasts 3 years. The warranty is valid for the following electronic parts: display, battery, control unit, engine, brake levers, front light, rear light, battery holder.

When is the guarantee not valid?

The warranty is not valid if the bicycle has been subjected to improper use, neglect, incorrect repairs, incorrect assembly, lack of maintenance as recommended in the user manual, alterations, modifications, installation of incompatible components, corrosion, accidents or other anomalous, excessive or inadequate uses.

Damage resulting from normal wear and tear is not covered

Damage resulting from normal wear and tear, including the consequences of fatigue failure (mechanical fatigue), is not covered by warranty. It is the owner's responsibility to regularly inspect and maintain their bicycle. Some parts that specifically show wear damage are:

  • Tyres, inner tube, rims, spokes
  • Brake cables and housings
  • Shift cable
  • Bottom bracket, bearings
  • Suspensions/Shock absorbers
  • Crown, sprocket/freewheel, chain
  • Pedal
  • Brake pads, brake caliper
  • Derailleur
  • Handlebars, grips, saddle

Frame warranty

Our 6061 aluminum frames have a 10 year durability warranty. The warranty is on the material and not on the paint or decals.
Frames which have suffered:

  • removal of identification codes (chassis number)
  • use of unsuitable paints
  • accidents

They are not to be considered a guarantee:

  • effects caused by exposure to UV rays (discoloration)
  • effects caused by salt
  • wear and scratches